Delivery Information

Same-day Delivery (at a cost)

  • Only Available in Pretoria. Coming soon for the rest of Gauteng.
  • All orders made before 2pm will de delivered same day.
  • All orders made after 12:01pm Will be made the following day before 11:59am
  • Offers convenience and speed for customers who need their order quickly.
  • Ideal for customers who have urgent or lastminute needs.
  • Not available for products on backorder

Products On Backorder

Backorders are a way for customers to order Supplier Warehoused Stork.

  • Orders take 5 to 15 Days to Deliver.
  • If you have placed an order for backordered items and selected same-day delivery, don't worry, we will give them priority and deliver them to you within 2 to 5 days.
  • Our team will keep customers informed about the status of their backordered items, and provide estimated shipping dates as they become available.
  • In the event that we are unable to fulfill a backorder, we will provide a full refund to the customer.
Shipping MetodsRateMax Charge
Next-day Delivery Small Items (Pretoria)7% of order value + R150R1650
Next-day Delivery Appliances (Pretoria)7% of order value + R250R1750
2 to 5 Days Delivery Small Items (South Africa)4% of order value + R150R1550
2 to 5 Days Delivery Appliances (South Africa)4% of order value + R250R1550

Delivery time

  • We deliver between 7AM and 8PM
  • Time specific deliveries should be between 7AM and 8PM
  • Maximum waiting time for deliveries is 15min.

 

Tracking

At Ayeye, we understand that tracking your order is important to ensure that it arrives on time and in good condition. That's why we offer delivery tracking for all orders, so you can stay up-to-date on the status of your delivery from the moment it leaves our warehouse to the moment it arrives at your doorstep. With our easy-to-use tracking system, you can monitor your package's progress in real-time and receive notifications every step of the way. So sit back, relax, and let us take care of the rest!

Refund Policy

Return Window: You have 30 days from the date of purchase to request a return. Beyond this period, we cannot offer a full refund or exchange.

Eligibility: Items must be unused and in their original packaging to be eligible for return. Note that some items, including custom-made products (e.g., Kitchen Units, TV Stands, Wardrobes, and General Cupboards), intimate or sanitary goods, hazardous materials, and flammable liquids or gases, are not eligible for return.

Non-Returnable Items: Gift cards, downloadable items, certain health and personal care items, custom-made Built-in Kitchens and Cupboards, and boards that are cut to size are non-returnable.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Refunds: Once your returned item is received and inspected, you will receive an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a specified timeframe.

Late or Missing Refunds: If you haven't received your refund, please check with your bank and credit card company. If the issue persists, contact us at info@ayeye.co.za for further assistance.

Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable..

Exchange Policy

Exchanges: We replace items only if they are defective or damaged. To request an exchange, email info@ayeye.co.za and send the item to:
11 Doring Avenue, Montana Park, Pretoria, 0182.

Gifts: If the item was marked as a gift, you will receive a gift credit for the return value. If it wasn't marked as a gift, the refund will go to the original payment method of the gift giver.

Shipping Returns: Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable service or purchasing shipping insurance for higher-value items.

Need Help? For any questions or assistance, please reach out to us at info@ayeye.co.za.

Thank you for choosing AYEYE as your trusted provider of Built-in Cupboards, Kitchen Appliances, Materials and Accessories. Your satisfaction is our priority